FREQUENTLY ASKED QUESTIONS

HOW DO I BUY? 

There are numerous opportunities to purchase Stone Horses, including Friday sales, special releases, Best Offers, various events, and the Design-A-Horse feature.

Design-A-Horse restocks on the 1st business day of each month.

Best Offer models go live on Tuesdays around 6pm Eastern Time and are open until the following Tuesday at 2pm Eastern Time.

Every Friday at 2pm on the New Release Page there will be something released for sale. To find out more about the weekly releases visit our Events & Happenings tab and look for the Calendar drop down option. 

Stone Horses merchandise, including t-shirts, stickers, hats, pins, and more, is always available to purchase on our website!

At the end of most months, we offer a selection of samples, OOAKs, and other one-off models under the Auctions section of our website. 

Keep an eye on our Events & Product Lines Pages for upcoming special events!

29+
Years In Business

<40
Employees  

9,000+
Loyal Customers

What if I would like to change my order? 

We understand that circumstances can change, and you might need to modify your order after placing it. We’re here to assist you. However, please note that our ability to make changes is limited because the handmade process begins almost immediately after an order is placed as orders quickly move into the model  preparation stage.

To request changes to your invoice, please reach out via email at service@stonehorses.com.

You can make these requests up until you receive the shipping notification or within 10 days of your purchase, whichever comes first.

What does Stone Horses Offer?

At Stone Horses we craft high-quality collectible model horse art, elegant designs that embody every dream, from lifelike to fantastical creations.

All of these models are designed, produced, and finished with pride by our team in the USA.

Explore our Stone Horses Yearly History Archives to discover a selection of the creations we've brought to life over the years. Our documented history online dates back to 2014.  

Discover more in the Horse Archives drop down tabs. 

What size models do you offer?

Stone Horses models come in three sizes: 

Large Stone
1:9 Scale
(approximately 9" tall)

Pebble
1:24 Scale
(approximately 5" tall)

Chip
1:32 Scale
(approximately 3" tall) 

How does Design-A-Horse work?

Design-A-Horse becomes available for purchase at 2 PM on the first working day of every month. Customers can select a body and choose colors and markings, providing a unique opportunity to design their own model.

Design-A-Horse bodies change monthly.
Design-A-Horse colors change quarterly.
Design-A-Horse patterns change yearly.

Design-A-Horse bodies are now purchaseed on the New Release Page.

1. At pre-announced scheduled monthly times, we will post all available Design-A-Horse bodies in the Stone Store under New Releases.

2. You purchase the body you want, priced at the base price – you do not make any color or pattern selections at the time of purchase

3. After you have ordered, our Design-A-Horse customer service representative will reach out to you via our Design A Horse Concierge email (dah@stonehorses.com) to discuss your design choices. We will take you through the available options as needed, and confirm your color, pattern, and finish details while answering any questions you have about the design or program. 

4. We will then invoice you for any additional funds due after you have designed your model. Depending on selections there may or may not be a balance due. 

5. Your model will then be produced according to your choices – without having to rush through the builder process.

6. The builder and price lists will stay up and active on our website, so you can still toggle around color choices and visualize your model and budget, but no sales will be conducted through the builder. 

Here are some guidelines for working with the builder: 

Pick an available body and wait for the builder to load.

Once loaded with a sample color and/or pattern, you will be able to select the color, pattern, face marking, leg markings, etc and build your ideal horse. (Please note that some markings are not available with certain patterns. Ex-- Splash cannot have a face marking.)

The illustrations are an approximate example of what your horse will look like when completed.

Please know we do our best to get as close to the illustration as possible, though due to the fact that each Design-A-Horse is individually hand-painted by various artists, and computer screens and lighting in pictures can display colors differently, there will be variations in coloration. 
 

What makes Stone Horses unique?

Our products are 100% American made from the initial mold to the final paint job. Every aspect of our horses is manufactured within the United States – within 3-4 hours of our location in Northern Indiana!

The Stone Horses factory blends the creativity of an art studio with the efficiency of a retail manufacturer.

While we produce larger runs designed by our production staff, we also grant our painters the freedom to create unique One of a Kind models, Best Offer models, and limited runs.

A unique feature of our company is our in-house customizers who can disassemble and reconfigure our plastic models into a variety of exciting poses, known as Factory Customized (FCM) models.

We also offer an exclusive Design-A-Horse service, allowing you to select the body, color, and markings for a hand-painted model that showcases your personal design.

Designed by collectors for collectors, we strive to craft models that will delight everyone.

Why are your run numbers low?

With fewer than 35 staff members in our entire facility, which includes both factory and office personnel, we strive to keep workloads manageable.

Given the size of our facility, producing runs of hundreds of horses is not feasible.

We would love to manufacture enough models for everyone who wants one, but that is not possible given our team size and production methods.

Moreover, offering smaller editions and more distinctive pieces ensures that we maintain the collectible's value and provide a wider variety for our clients' diverse collecting preferences.

Our team crafts each piece with passion and meticulous attention to detail. Quality remains the fundamental principle behind every model we present.

How much do your models cost?

We specialize in crafting high-end collectible horses, and with 100% US-based manufacturing, and hand painted artistry to each piece, our pricing is a reflection of this commitment to quality.

For our Large Stone sized models, pricing generally starts at $389.99. Pebbles start at $289.99, and Chips start at $99. We carefully calculate the time and effort put into each piece, and our pricing will reflect that.  

.

How does LayBuy work?

Proceed to checkout as usual, put in all your information, and when asked for a payment method, choose LAYBUY!

You will then be able to set the terms for your layaway with a minimum down-payment of 25% and a maximum payoff period of 6 months.

Payments will be AUTOMATICALLY drawn from your account once monthly until the item is paid in full.

There is a charge to use LayBuy's services. Currently the Lay-Buy charges are: 
1.9% for orders over $300
2.9% for orders $200 - $300
3.9% for orders $100 - $199
4.9% for orders $50 - $99
$1-$5 for order below $50  

To pay off your layaway early, please email service@stonehorses.com.

Lay-Buy does not do a credit check after the initial time it is used. 

Alternatively, ShopPay and Paypal payment options are also available options at checkout. 

I have an older Stone Horse. Can you Identify it for me/tell me it's value? 

Regrettably, due to limited staffing and time constraints, we do not provide that service or price estimates.

For pricing information, we suggest looking at eBay, Model Horse sales pages, or model horse Facebook groups.

Our site archives horses from 2014 to the present. For models older than 2014, please visit www.stonehorseref.com. While not affiliated with our company, it is an excellent resource for identifying Stone Horses models.